In all the countries of the world, whether developed or late, third or any kind, regardless renamed telecommunications sector plays the leading role in the growth at all levels of economic and social policy, and also seeing the telecommunications sector ranked one of the most successful businesses that can be done. But the success of this type of project is linked to several factors, such as excellence in service and the speed available at an acceptable cost when different groups in society, and excellence in dealing with customers and to provide technical support services to enhance rapid confidence in the company they are dealing with, and thus can this company or build a broad customer base Alsaidin in every inch of the state.

But what we regret dealers with the Omani company Telecom-Amantel – is that we live in the reality differs from what has been mentioned here, the reality of being pulled from the third world countries to a new classification, because it has been with us in previous classification is the best way of us. There is what distinguishes us from other countries of the world amid the huge explosion in communications technology, because we live here have lived with others at the other end of the world has long been calculated contracts, for example, the time by which it was put ISDN technology in the Sultanate. the world works on ADSL technology and when we moved Amantel ADSL technology to the world’s other unsung technology WiMAX “modern communications technology is designed to provide a wireless link very quickly covering large areas, allowing users wireless connectivity from any point in the country, which means freedom of movement while browsing the Internet “and the usual wait until the company left the world behind these technical grounds” and benefit from the experiences of others “in order to put the Omani citizen as a universal modern technology and begin to advertise here and there for the marketing of the service, rooted in the wall real desire for Yemeni citizen who in the same access to modern telecommunications service and distinguished indeed, overlooking the fact that the citizens of this country – the best-Chaevin have spent a period of their lives in the other side of the world, they have the latest communications technology and I am one of them. During the studies, the university seven years ago I used to enjoy handwriting 1024 KB speed Internet around the clock, without specifying the quantity of consumption and fixed monthly amount of 9 riyals only, in a time when technology WiMAX wireless tackles desire to speed tasting, where they are totally free in some areas the newly planned experimental stage. While in the Sultanate of my friends used ADSL line speed 348 KB monthly rent of 12 riyals added by the depreciation rate of Real and one each GB comes added to the value of the lease with the flag that is the speed of 348 KB discretionary and not valid in fact get half this speed.

Do not come to this point only, but the ADSL service is not available so far mainly in many regions of the Sultanate, and, worse of all, is that the capital Muscat itself did not have this service in all regions, in the personal experience I went to the Omani company Telecom access to ADSL service and Tphajat that the area I live by only 2 km away from the company premises only ADSL service is not available by! ! As I recall that one of my friends made for the same service and employee benefit specialist it would have to wait until the lines are vacant in the hope that it is cutting service on one of the participants turned to my friend and given the pressure on the server, and at best it wait until next year! ! Unfortunately, they have become fast Internet service security seeks to achieve such as citizen security access to a suitable post, or the acquisition of new car security, or perhaps a new wife.

We thank our brothers in charge of the company mentioned the amount of seven million Omani Riyals to improve customer service, as has been stated by the company’s officers in local newspapers, and we hope that this will contribute to raising the level of customer care, it is not logical that remain 42 minutes on the telephone waiting for technical support staff to respond to the call, as happened to me personally when it stopped Internet service in the government institution that I work out for three days and contacted technical support to no avail, because it has closed the line after penetration Fini utter despair and anguish because of all correspondence Income between Institutions and other actors stopped completely, and I do not want finger-pointing to the disturbing “Juno” as invoked by some institutions because of this incident before.

The company drains monthly sums of money from the pockets of their clients because of the rising prices of services provided very slow. It would also reflect negatively on the government’s plans to operate the electronic government, With traditional services, high prices, bad technical support, this would all defaulting government before starting the project, because it simply will not be deaf ears citizen and responsive to Menadeh electronic government is due to ability to obtain advanced telecommunications service allow him access to sites that provide electronic services to the citizen and resident, and this is what hesitate to us in all conferences that discuss the obstacles governments electronic us in more than one State.

Note: This is machine translation.